New Client Onboarding Package-Franchisor

SECTION 1 – CLIENT INFORMATION FORM (Corporate Information)

Legal Business Name:

Operating Name:

Business Number (BN):

Date of Incorporation:

Jurisdiction of Incorporation:

Registered Office Address:

Website:

Key Contacts Name

Email

Phone

Position Position Owner/President CFO/Controller Operations Manager Franchise Director Accounts Payable Contact Accounts Receivable Contact

SECTION 2 – BUSINESS OVERVIEW QUESTIONNAIRE

1. Brief description of your franchise system:

2. Industry: 2. Industry: Food & Beverage Retail Professional Services Home Services Education Health & Wellness Other

3. Years in operation:

4. Current number of franchise locations:

5. Number of corporate-owned locations:

6. Expected new franchise openings this year:

7. Provinces/States where franchisees operate:

SECTION 3 – FRANCHISE NETWORK INFORMATION

Active Franchisees:

Corporate Locations:

New Locations Under Development:

Closed Locations During Current Year:

Revenue Sources - Please identify all revenue streams: Revenue Sources - Please identify all revenue streams: Initial Franchise Fees Royalties Advertising Fund Contributions Technology Fees Training Fees Product Sales Licensing Fees Renewal Fees Transfer Fees Other

Details:

SECTION 4 – ACCOUNTING SYSTEM INFORMATION

Current Accounting Software Current Accounting Software QuickBooks Online QuickBooks Desktop Xero Sage NetSuite Other

Accounting Information

Existing Bookkeeper Existing Bookkeeper Yes No

Existing Accountant Existing Accountant Yes No

Monthly Financial Statements Prepared Monthly Financial Statements Prepared Yes No

Annual Budget Prepared Annual Budget Prepared Yes No

External Audit Required External Audit Required Yes No

Current Year-End:

SECTION 5 – BANKING INFORMATION

Banking Institutions:

Institution Account Type Last 4 Digits:

Additional Information - Please provide statements for all accounts. Additional Information - Please provide statements for all accounts. Line of Credit Business Loan Equipment Financing Merchant Processing Account PayPal/Stripe/Square

SECTION 6 – FRANCHISE ROYALTY & BILLING INFORMATION

Royalty Percentage: ______ %

Royalty Calculation Basis: Royalty Calculation Basis: Gross Sales Net Sales Fixed Fee Other

Advertising Contribution: ______ %

Technology Fee:

Billing Frequency: Billing Frequency: Weekly Monthly Quarterly

Franchisee Sales Reporting - How are franchise sales reported? Franchisee Sales Reporting - How are franchise sales reported? POS Integration Excel Reports Franchise Management Software Manual Reporting

Software Used:

SECTION 7 – PAYROLL INFORMATION

Payroll Provider: Payroll Provider: Wagepoint ADP Ceridian QuickBooks Payroll Other

Number of Employees:

Payroll Frequency: Payroll Frequency: Weekly Bi-weekly Semi-Monthly Monthly

Do employees receive benefits? Do employees receive benefits? Yes No

SECTION 8 – TAX COMPLIANCE QUESTIONNAIRE

Last Corporate Tax Return Filed:

Year:

Prepared By:

GST/HST Number:

Filing Frequency: Filing Frequency: Monthly Quarterly Annually

Other Tax Justifications - Account Number(s):

Filing Frequency: Filing Frequency: Monthly Quarterly Annually

Payroll Account Number:

Are all tax filings current? Are all tax filings current? Yes No

If No, explain:

SECTION 9 – ACCOUNTS RECEIVABLE

Current Outstanding Franchisee Balances: $

Provide: Provide: Current AR Aging Report Franchisee List Collection Procedures Bad Debt History

SECTION 10 – ACCOUNTS PAYABLE - Vendor Information

Approximate Number of Vendors:

Provide: Provide: AP Aging Report Vendor List Recurring Vendor Agreements Lease Agreements Service Contracts

SECTION 11 – ADVERTISING FUND

Do you maintain a separate franchise advertising fund? Do you maintain a separate franchise advertising fund? Yes No

If Yes:

Separate Bank Account? Separate Bank Account? Yes No

Separate Financial Reporting? Separate Financial Reporting? Yes No

Annual Budget Prepared? Annual Budget Prepared? Yes No

SECTION 12 – DOCUMENT REQUEST CHECKLIST - Please provide the following:

Corporate Documents Corporate Documents Articles of Incorporation Shareholder Register Organizational Chart Franchise Disclosure Document (FDD) Franchise Agreements Shareholder Agreements

Financial Documents Financial Documents Last 2–3 Years Financial Statements Last 2–3 Years Corporate Tax Returns Current Trial Balance General Ledger Current Budget Forecasts

Banking Documents Banking Documents Bank Statements Credit Card Statements Loan Agreements Merchant Statements

Payroll Documents Payroll Documents Payroll Reports T4 Summaries Employee Listing

Tax Documents Tax Documents GST/HST Returns / Others if applicable CRA Correspondence Payroll Remittance Reports

SECTION 13 – SYSTEM ACCESS CHECKLIST

Please provide access to: Please provide access to: QuickBooks Online Online Banking (View Only) Payroll Platform Franchise Management Software POS Reporting System Cloud Storage CRA Represent a Client Provincial Tax Portals

SECTION 14 – BUSINESS ADVISORY QUESTIONNAIRE

What are your primary goals for the next 12 months? What are your primary goals for the next 12 months? Expand Franchise Network Improve Profitability Obtain Financing Improve Cash Flow Prepare for Sale Improve Reporting Other

Details:

Current Challenges in Details:

Key Reports Desired Key Reports Desired Weekly Cash Flow Report Monthly Financial Statements Franchise Royalty Analysis Franchisee Performance Dashboard KPI Reporting Budget vs Actual Reporting Custom Reporting

SECTION 15 – ENGAGEMENT ACCEPTANCE

I certify that the information provided is complete and accurate to the best of my knowledge.

Client Name:

Title:

Signature:

Date:

ZBM Internal Use Only ZBM Internal Use Only Risk Assessment Completed Engagement Letter Signed CRA Authorization Obtained Bank Access Received Software Access Received Opening Balance Review Completed Onboarding Completed